Effective Date: February 13, 2025
Last Updated: February 13, 2025
At BluShield Glasses, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent return and refund process to ensure a hassle-free experience.
This Refunds and Returns Policy explains the conditions, process, and timeframes for product returns and refunds when purchasing from blushieldglasses.com.
If you have any questions, feel free to contact us at:
📧 Email: [email protected]
📍 Address: Rua Doutor António Costa, Lote 29
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is made within 30 days from the date of delivery.
- The product is unused, in original condition, with all accessories and packaging intact.
- The product is not damaged, scratched, or modified in any way.
- The product was purchased directly from blushieldglasses.com (we do not process returns for third-party resellers).
Non-Returnable Items
- Used, damaged, or altered products
- Gift cards, promotional items, or free giveaways
- Clearance or final sale items (unless defective)
If your product does not meet the return eligibility criteria, we may refuse the return or offer only a partial refund.
2. How to Initiate a Return
To request a return, follow these simple steps:
1️⃣ Contact Us: Email [email protected] with your order number and reason for return. Attach clear photos of the product if it is damaged or defective.
2️⃣ Wait for Approval: We will review your request and respond within 2 business days with further instructions.
3️⃣ Ship the Product: If approved, securely pack the product and return it to the provided address. You are responsible for the return shipping costs unless the item is defective or incorrect.
4️⃣ Confirmation & Processing: Once we receive and inspect the returned item, we will notify you about the status of your refund.
📌 Return Address: Rua Doutor António Costa, Lote 29
3. Refund Process & Timeframes
Once we receive your returned product, we will process your refund within 7 to 14 business days.
- Refunds will be issued to the original payment method used during purchase.
- If the return is approved, you will receive a confirmation email with the refund details.
- Refunds may take additional time depending on your bank or payment provider.
4. Return Shipping Costs & Fees
- Customer-Paid Returns: If you return a product for personal reasons (e.g., changed mind, incorrect order placement), you are responsible for the return shipping costs.
- Free Returns for Defective Items: If the product is damaged, defective, or incorrect, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.
- Restocking Fee: We do not charge a restocking fee for returns, but excessive returns may lead to restrictions on future orders.
5. Exchanges
We do not offer direct exchanges. If you would like a different product, please:
- Return your original purchase for a refund.
- Place a new order for the desired item.
6. Defective or Damaged Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with:
- Your order number
- A photo of the product and any visible damage
- A description of the issue
If your claim is approved, we will provide a free replacement or full refund, including shipping costs.
7. Late or Missing Refunds
If you do not receive your refund within the expected timeframe:
- Check your bank account and contact your payment provider (banks may take longer to process refunds).
- If you still do not see the refund, contact us at [email protected] for assistance.
8. Cancellation Policy
You may cancel your order before it is shipped for a full refund. If the order has already been dispatched, you must follow the standard return process.
9. Fraud Prevention & Abuse Policy
To protect against fraudulent returns, we:
- Monitor return activity and may refuse returns if abuse is detected.
- Reserve the right to deny a refund if the returned product does not meet the stated conditions.
- May require additional verification for high-value returns.
10. Contact Us
If you have any questions regarding returns and refunds, reach out to us:
📧 Email: [email protected]
📍 Address: Rua Doutor António Costa, Lote 29
We are committed to providing excellent customer service and ensuring that your experience with BluShield Glasses is smooth and transparent.
By purchasing from blushieldglasses.com, you agree to this Refunds and Returns Policy.